了解商務(wù)禮儀的基本規(guī)則和禁忌
下面的六道測試題可以幫你了解商務(wù)禮儀的規(guī)則和禁忌，這些禮儀知識你都知道嗎?
1: One of the most ill-mannered things to do at a business meal is _______.
order a lot of food
smoke while the others are eating
set up business papers on the table
use a cell phone
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答案：use a cell phone
order a lot of food：雖然點過多的菜不禮貌，但是這還不是最大的禁忌。smoke while the others are eating ：雖然在飯桌上吸煙很不禮貌，再加上現(xiàn)在英國所有的公共場所都是禁煙的.，但是這還不是最大的禁忌。
2: When you have a business meeting in the UK, you should:
get down to business straight away
spend an hour introducing yourselves
avoid talking business immediately
spend time eating and drinking and getting to know each other
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答案：get down to business straight away
spend an hour introducing yourselves：一個小時來介紹彼此好像太長了吧!avoid talking business immediately：在英國，如果是一個商務(wù)會談，那么在很簡單的介紹之后就切入正題了。 spend time eating and drinking and getting to know each other：如果是商務(wù)會談，那么就應(yīng)該談?wù)聝骸?/p>
3: You have a meeting with a client but are expecting a call. You should:
make sure your cell phone is charged up and turned on
set your cell phone ring volume to high to ensure you hear any calls
turn your cell phone off
tell your client you are expecting a phone call
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答案：turn your cell phone off
set your cell phone ring volume to high to ensure you hear any calls：你和客戶談話的時候把電話鈴聲放到最大好嗎?tell your client you are expecting a phone call：就算你提前告訴了客戶你需要接一個電話，還是顯得很不禮貌，同時也會讓這位客戶覺得自己不重要。
4: When you receive someone else's business card you should:
immediately put it into your back pocket
immediately pass them your business card
look at the card but say nothing about it
look at the card and acknowledge it
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答案：look at the card and acknowledge it
5: What should you do if you see someone at a business event that you have met before, but you cant remember their name?
ignore the person
introduce yourself, apologise for not remembering their name but say where you met them before
walk up to him or her and say, "Hi, mate!"
try to find out the person's name from others at the event and then introduce yourself.
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答案：introduce yourself, apologise for not remembering their name but say where you met them before
ignore the person：在這種情況下不應(yīng)該裝作沒看見。
6: When expressing thanks to a business client who has given you a gift, you should:
send an e-mail because it is faster and more efficient
send a handwritten note
call within 72 hours
a verbal thank you is enough
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答案： send a handwritten note
call within 72 hours：雖然應(yīng)該72小時之內(nèi)回復(fù)，但僅僅打一個電話是不夠的。
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