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職場秘籍:談判成功的四大秘訣
Using effective questioning
問一些有建設性的問題
例如,你可以這樣問"What are you hoping to achieve today?
克服對方敵對意識
你可以說"If I seemed sharp a few moments ago, be assured that it was only due to my determination to make this work."
展現親和力
你可以說"That' s more your area of expertise than mine, so I' d like to hear more."
Recovering from negotiation breakdown
讓談判“起死回生”
當對方因憤怒、怨恨或不愿意聆聽而使得雙方關系瀕臨決裂的時候,要特別注意具有建設性的對談。承認錯誤并且展現誠意是讓談判起死回生的好辦法。
你可以說"What happened last week was unacceptable as it was unintentional. Shall we move on?"In business, skilled negotiation can be the difference between making a million dollar contract and being fired.
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